Frequently Asked Questions
Please find below our Q&As section, simply toggle to see answers.
Now that the United Kingdom is no longer part of the European Union as of 1 January 2021, this means that when goods are imported from the United Kingdom, a customs declaration must be submitted for your shipment. Any import duties and VAT on import are also calculated by means of this declaration. This can lead to additional costs for YOU. Keep in mind that the total costs for importing goods from the United Kingdom can therefore be significantly higher after January 1, 2021. We do not charge these duties please be aware that these will be payable on acceptance of delivery. Any goods shipped for free and not accepted on delivery and therefore returned to us will be charged at a cost of £10 per parcel for re stocking fees. Please do not place an order if you are not prepared to pay these costs. Our customs declaration will show cost of goods purchased and sale of goods.
We make and design all items here in our studio in Ramsgate Kent.
We are members of Made In Britain and the Guild of Jewellery designers abiding by their policies and guidelines.
We try to despatch within two days of purchase.
commissions can take longer depending on bead stock, we shall keep you posted on progress.
We want you to love your jewellery, we are happy to work with you to ensure you purchase the perfect piece for you.
You can customise your bracelet with a choice coloured threads elastics or wire, as well as a large gemstone and bead selection if you are unsure in any way and would like some guidance please do not hesitate to contact us we can help you choose the correct materials, Extra fees may apply.
We recommend you store your jewellery in the pouch provided when not being worn this can also be used to wipe it clean.
Any Jewellery can be damaged by water harsh chemicals, perfume and makeup so if possible these should be avoided.
Moonlight is a delicate non-colour altering way of cleansing your crystals allowing natural energy.
So leave them on your windowsill in the moonlight overnight to re-energise now and again.
Of course. We do not include an invoice in your parcel so your gift is safe.
If you would like an invoice please let us know and we will email it to you.
If you wish to send it to a different address please let us know the address you wish your gift sent.
We are happy to include any computer-generated message along with your gift email us with your requirements on ordering.
We do have trading partners so please contact us for trade prices etc.
Always happy to explore new opportunities.
We use high quality waxed thread for the Shamballa bracelets and necklaces which will not break, alongside our elastic thread specially made for beaded jewellery which we knot 9 times, very strong and good tension but not indestructible and you should be careful not to elongate the elastic simply rolling on and off the wrist works best.
It is our belief they help in healing and sickness but we make no claims of the healing properties of the stones they should never be used in place of medical advice.
Some stones are for love, friendship, peace, strength and protection, each one being unique.
Please see our Gemstone Glossary for further information about each stone.
We are an online retailer and do not have expensive shop rentals, high street business rates, high prices of display cabinetry, no shop staff or security needed, just our studio here in Kent which is glorious but inexpensive to run and we can pass this saving over to you the customer.
This in no way deflects from the quality of our Jewellery, we are an ethical company and buy beads from fair trade companies here and abroad.
We also pay a living wage to our craftspeople. When we buy our stock we price our Jewellery fair and accordingly.
If you are not 100% satisfied with your purchase we do accept returns for refund or exchange excluding postage costs, please contact us before returning so we can offer any help you may need.
We only wish to make your life easier and feel any problem can always be resolved amicably even bespoke orders so buy with confidence “Service is our Strength”.
We don’t have a strictly 30-day return policy either we are very flexible up to 60 days.
We shall endeavour to satisfy your buying experience to the fullest.